Terms of Service

1. General Information

• By placing an order on ismm.shop, you automatically agree to the terms outlined below, whether or not you have read them.
• We reserve the right to update or modify these terms at any time without prior notice. We recommend checking this section regularly for the latest updates.
• You agree to use ismm.shop in accordance with the terms and conditions of the respective social media platforms (e.g., YouTube, Instagram, Telegram, etc.).
• We are not responsible for any consequences resulting from the violation of these platform rules by the user.
• Service prices may change at any time without prior notice. The current pricing is always available on our website.
• While we strive to deliver services within estimated timeframes, delays may occur due to system load, platform updates, or technical issues. In such cases, we will make every effort to fulfill your order as quickly as possible.
• We reserve the right to adjust the type of service provided when necessary to successfully complete your order.

2. Disclaimer of Liability

• ismm.shop is not responsible for any losses resulting from the use of our services.
• We do not guarantee protection against account suspensions, content removal, or penalties imposed by social media platforms.
• Clients are solely responsible for ensuring compliance with the terms of these platforms.
• We have no control over changes in social media algorithms or technical failures that may affect service performance.

3. Commitments

• In the event of technical issues or delays, we are committed to completing all orders.
• If a service is not delivered within the specified timeframe, you may contact our support team to request compensation.
• Refunds are only possible if the service has not started or if the order cannot be fulfilled due to our fault.
• If an order is already in progress, refunds may be considered on a case-by-case basis. We prioritize transparency and customer satisfaction.

4. Services

• ismm.shop offers social media promotion services for platforms such as Telegram, YouTube, Instagram, and others to improve content visibility and engagement.
• Using our services to promote or distribute content that violates social media rules (e.g., explicit material, illegal products, violent content, etc.) is strictly prohibited.
• We do not guarantee that 100% of the accounts used for promotion will have profile pictures, bios, or content, although we strive to maintain high quality.
• If your account or post already had more than 100,000 followers, likes, or views prior to placing the order, refill protection does not apply—even with a refill guarantee service—because the source of losses cannot be verified.

5. Refund Policy

• By completing a payment on ismm.shop, you agree not to file disputes or chargebacks through your payment provider or processor.
• Refunds are only available to the original payment method used (e.g., credit card, e-wallet).
• Refund requests must be submitted within 3 days from the date of order or balance top-up.
• Suspicious or fraudulent activity may result in account suspension without the possibility of a refund.
• Refunds are processed only upon user request through ismm.shop support, and each case is reviewed individually.
• If approved, funds will be returned to the user’s specified payment method within 10 business days.
• ismm.shop is not responsible for any transaction fees imposed by payment providers but will inform users of any applicable withdrawal charges.